1. General

All deliveries and services take place exclusively on the basis of these terms and conditions.

The details of our offers can be found in the respective product descriptions.

According to § 13 BGB, a consumer is any natural person who concludes a legal transaction predominantly for a purpose that cannot be attributed to either their commercial or their independent professional activity.

According to § 14 BGB, an entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, is exercising their commercial or independent professional activity. A partnership with legal capacity is a partnership that is endowed with the ability to acquire rights and enter into liabilities.

2. Provider and contractual partner

The provider and contractual partner is:

Filo Sofya GmbH
Breton Street 43
33659 Bielefeld


Managing director: Baris Altun

Commercial register entry
AG Bielefeld - HRB 43551

UStID: DE327146751

3. Order process for orders in the online shop

On our website you have the option of viewing our product range in detail by selecting the product groups or using the "Search" function to find products. There is a picture and detailed information for many articles. To select a product, select the relevant entry in the navigation. On the list that appears, you can then click on the item and display further information and prices. By pressing the "shopping cart" button, the desired copy of the product is placed in the shopping cart. The shopping cart can be viewed at any time using the "shopping cart" navigation point. In the shopping cart you have the option at any time during the ordering process to correct the number or to remove the item from the shopping cart. After confirming the "Checkout" function in the shopping cart, you will be asked to enter your details. If you are already a customer of ours, you can log in with your email address and your password. You will again receive an overview of your order.

It is also possible to change the data here. By confirming the "Buy" button, you are placing a binding order. After submitting the form, you will receive confirmation that your order has been received. This is not yet a binding order confirmation. You will receive this at the latest when the goods are delivered.

4. Possibility to recognize and correct input errors before placing the order when ordering via the online shop

You can correct input errors before the final submission of your contract declaration after checking the entries on the order page by canceling or by pressing the back function of your browser on the previous page.

5. Prices

All prices include VAT and plus shipping costs and possibly plus import sales tax and customs duties.

6. Warranty

The statutory warranty regulations apply.

7. Retention of Title

The goods remain our property until they have been paid for in full.

8. Right of withdrawal

You have the right to cancel this contract within fourteen days without giving a reason

to revoke. The withdrawal period is fourteen days from the day on which you or a

third party named by you, who is not the carrier, has taken possession of the goods

have or has. To exercise your right of withdrawal, you must contact us

Filo Sofya GmbH

Breton Street 43

33659 Bielefeld


by means of a clear declaration (e.g. a letter sent by post, fax or email Mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you have given notice of the exercise

of the right of withdrawal before the withdrawal period has expired.

Consequences of the withdrawal:

If you withdraw from this contract, we will give you all the payments we have from you including the delivery costs (with the exception of the additional costs that result from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which We have received the notification of your revocation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You have to return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

9. Model withdrawal form

If you want to cancel the contract, please fill out this form and send it back.

- At

Filo Sofya GmbH

Bretonische Strasse 43, 33659 Bielefeld,


- I / we (*) hereby revoke the contract concluded by me / us (*) on the Purchase of the following goods (*) / provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only when notified on paper)

- date

(*) Delete where inapplicable.

10. Legal right of withdrawal only for consumers

The right of withdrawal according to Section 8 only exists if the customer is a consumer.

11. Data protection

As far as it is possible to enter personal data, these will be treated confidentially and in compliance with data protection regulations.

Personal data is only collected and used insofar as it is necessary for the content or processing of the respective contractual relationship. For further details, please refer to our privacy policy.

12. Contract language

The contract language is German.

13. Storage of the contract text

You will receive all contract contents in text form. In addition, when ordering on the Internet, you have the option of printing out the page with which you place your order by activating the print function of your browser. In addition, we do not store the text of the contract and we do not make the text of the contract accessible to the customer.

14. Dispute Resolution

The European Commission provides an online dispute resolution platform (ODR), which can be reached via the link

Note on alternative dispute resolution according to the Consumer Dispute Settlement Act (VSBG): We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board

15. Applicable Law

German law applies to the exclusion of the UN purchase law. For consumers, the mandatory consumer protection provisions of the country in which the consumer has his habitual residence also apply.

16. Severability Clause

Should a provision of this agreement be wholly or partly ineffective or lose its legal validity later, this shall not affect the validity of the remaining provisions. The statutory provisions apply in place of the ineffective regulation.